Privacy Policy
This policy explains what personal data Clearline Reputation collects, why we collect it, how long we keep it, and what rights you have over it. It applies to this website and to case correspondence.
Who we are
Clearline Reputation, 100 Market Street, Suite 210, Wilmington, DE 19801, United States. For any privacy question, contact [email protected].
What we collect
Information you send us
When you submit the case review form we collect your name, email address, the case category you select, the URLs you list, and any context you write. If a case proceeds, we collect the correspondence and evidence needed to prepare and file requests on your behalf.
Information collected automatically
Our web server records standard request logs: IP address, user agent, requested URL, referrer, and timestamp. These are used to operate and secure the site.
What we do not collect
We do not ask for passwords, and we will never ask for them. Do not send login credentials, full identity document scans, or full payment card numbers through the website form. If a case requires identity documents, we request them over a secure channel and delete them once the filing is complete.
Why we process it
- To prepare your assessment and perform the work — the legal basis is performance of a contract, or steps taken at your request before entering one.
- To file requests with platforms, hosts and search engines — this necessarily discloses the relevant details to those parties, because a removal request cannot be filed anonymously.
- To operate and secure the site — our legitimate interest in keeping the service available and free of abuse.
- To meet legal obligations — including retention of records where required.
Who we share it with
Case data is disclosed only where disclosure is required to do the work you asked for:
- Platforms, hosting providers and search engines, as part of a removal or recovery request.
- Legal counsel, where a case is referred and you have agreed to the referral.
- Service providers who host our systems, under contract and only for that purpose.
We do not sell personal data, and we do not share it for advertising.
How long we keep it
- Enquiries that do not become cases: deleted within 12 months.
- Case files: retained for 24 months after the case closes, because removed content frequently reappears and the original evidence package is what makes a re-filing fast.
- Identity documents: deleted as soon as the filing that required them is complete.
- Server logs: 90 days.
Cookies
This site sets no advertising or analytics cookies and runs no third-party trackers. Nothing is stored in your browser beyond what is required to serve the page.
Your rights
Depending on where you live, you may have the right to access the personal data we hold about you, to have it corrected, to have it deleted, to restrict or object to processing, and to receive a portable copy. To exercise any of these, email [email protected]. We respond within 30 days.
One limit is worth stating plainly: once a removal request has been filed with a third party, we cannot retract what that third party already received. We can stop future processing and delete our own copy.
Security
The site is served over HTTPS. Case files are stored with access limited to the personnel working the case. We do not store payment card details on our systems.
Changes to this policy
Material changes are reflected in the "last updated" date above, and where a change affects how existing case data is handled, we notify affected clients directly rather than relying on this page being re-read.